Warranty Policy

1. Warranty Coverage

Eligible Desk & Office Accessories purchased directly from Havenoira are covered by a 30-day quality assurance warranty, beginning on the date the order is delivered.

This warranty applies to manufacturing-related faults, including:

  • Production defects or manufacturing faults.

  • Cracks, breaks, or structural defects caused during manufacturing.

  • Defective drawers, compartments, hinges, handles, holders, clips, fasteners, or other functional components.

  • Materials that are defective and significantly affect the product's intended use, appearance, durability, or functionality.

  • Defective stands, supports, bases, trays, organizers, holders, or storage components.

  • Manufacturing issues affecting printed details, decorative elements, finishes, coatings, or other design features.

  • Components that arrive damaged because of a manufacturing or production defect.

  • Products that arrive with a manufacturing defect that prevents normal intended use.

2. Items Not Covered by the Warranty

The Havenoira warranty does not cover damage, deterioration, or changes resulting from:

  • Normal wear and tear caused by regular use.

  • Accidents, misuse, excessive force, rough handling, or unsuitable storage.

  • Damage caused by dropping, crushing, bending, impact, or improper handling.

  • Scratches, dents, stains, discoloration, or cosmetic damage caused after delivery.

  • Damage caused by exposure to excessive heat, moisture, water, sunlight, chemicals, cleaning products, or other external factors.

  • Incorrect assembly, installation, placement, or use contrary to the product instructions.

  • Modifications, repairs, alterations, drilling, cutting, repainting, or other changes made after delivery.

  • Damage caused by overloading, excessive weight, or use beyond the product's intended capacity.

  • Damage caused by pets, children, sharp objects, tools, or other external factors.

  • Natural differences in material texture, colour, grain, finish, or appearance between production batches.

  • Minor cosmetic variations that do not affect the product's intended function.

  • Loss, theft, deliberate damage, misuse, neglect, or improper handling.

  • Products purchased from unauthorised sellers, resale platforms, second-hand sellers, or third-party marketplaces.

3. How to Make a Warranty Claim

If you believe that your Desk & Office Accessory contains a manufacturing defect, please contact Havenoira customer support within the applicable 30-day warranty period.

To help us review your claim efficiently, please provide:

  • Your full name.

  • Your order number.

  • The name or description of the affected product.

  • A clear explanation of the problem.

  • Photographs showing the complete product.

  • Close-up photographs or videos clearly showing the affected area.

  • A photograph of the product label or packaging where reasonably requested.

  • Any additional information reasonably required by our customer support team.

Warranty claims may be delayed if the information, photographs, or videos provided are incomplete, unclear, or do not adequately show the reported issue.

Please contact us at contact@havenoira.com to submit your warranty claim.

4. Warranty Review and Available Solutions

After reviewing your warranty claim, Havenoira may offer one of the following solutions depending on the nature of the defect, the available evidence, product availability, and applicable law:

  • A replacement product.

  • A partial refund.

  • A full refund.

  • Store credit for a future purchase.

  • A repair where suitable and reasonably available.

  • A replacement component where appropriate.

  • Another fair and appropriate solution based on the circumstances.

The final solution will be determined after the warranty claim and supporting evidence have been carefully assessed.

Where a replacement is approved but the original product, colour, design, or variation is unavailable, Havenoira may offer an alternative product of similar value, store credit, or a refund.

Any replacement product supplied under this warranty may be subject to the remaining portion of the original warranty period or any additional period required by applicable law.

5. Warranty Assessment Time

Warranty claims are generally reviewed within 3–5 business days after all required information, photographs, videos, and supporting details have been received.

More complex cases may require additional review time, particularly where further information, inspection, supplier confirmation, manufacturing verification, or shipping-provider information is required.

Once a decision has been made, Havenoira will send the outcome and any relevant instructions to the email address associated with your order.

Any refund approved under this warranty will normally be returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

6. Warranty Conditions

This warranty is available only to the original purchaser and applies exclusively to eligible Desk & Office Accessories purchased directly through the official Havenoira website.

Valid proof of purchase, such as an order confirmation, receipt, or order number, may be required before a warranty claim can be processed.

The warranty is non-transferable and does not apply to products purchased through unauthorised sellers, resale platforms, second-hand sellers, or third-party marketplaces.

Havenoira may request that the affected product be returned for inspection before approving a replacement, refund, repair, or store credit.

Please do not return a product unless you have first received written return instructions from our customer support team.

Products returned without prior instructions may be delayed, refused, or returned to the sender.

Where a return is required because of a confirmed manufacturing defect, Havenoira may cover reasonable return shipping costs where required by applicable law or where agreed by our customer support team.

To the maximum extent permitted by applicable law, this commercial warranty is limited to the solutions described in this policy and does not cover indirect, incidental, special, or consequential losses.

7. Product Care Recommendations

To help preserve the appearance, functionality, and overall condition of your Havenoira Desk & Office Accessories, we recommend following these care practices:

  • Read and follow any care, assembly, or usage instructions provided with the product.

  • Keep products clean and free from excessive dust and debris.

  • Clean surfaces using a soft, dry, or slightly damp cloth where appropriate.

  • Avoid excessive water or moisture unless the product is specifically designed to be water-resistant.

  • Do not use harsh chemicals, abrasive cleaners, or strong solvents unless specifically recommended for the product.

  • Avoid placing products near excessive heat or direct sunlight for prolonged periods.

  • Do not exceed the recommended weight or storage capacity.

  • Use drawers, trays, holders, organizers, and compartments only for their intended purposes.

  • Handle movable components such as drawers, hinges, clips, and stands carefully.

  • Follow the supplied assembly instructions where assembly is required.

  • Check that assembled products are positioned securely on a stable surface.

  • Avoid dragging products across rough surfaces where this could cause scratches or structural damage.

  • Keep products away from sharp objects that could scratch, cut, or damage surfaces.

  • Store products in a clean, dry environment when they are not being used.

8. Inspection and Product Condition

Customers should inspect Desk & Office Accessories promptly after delivery and contact Havenoira if they notice visible damage, missing components, incorrect items, or apparent manufacturing defects.

Customers should retain the original packaging where reasonably possible until they have confirmed that the product has arrived safely and is functioning as intended.

A product inspection or packaging-related requirement does not automatically remove your legal rights where a product is defective, damaged, incorrectly supplied, or otherwise not in conformity with the purchase agreement.

9. Statutory Consumer Rights

This 30-day quality assurance warranty is a voluntary commercial warranty provided by Havenoira.

It does not exclude, restrict, replace, or reduce any mandatory consumer rights available under Italian or European Union law.

Customers may have additional legal remedies where a product is faulty, damaged, incorrectly supplied, or not in conformity with the purchase agreement.

Mandatory legal protections may continue beyond the 30-day commercial warranty period.

If any provision of this Warranty Policy conflicts with a mandatory legal requirement, the applicable legal requirement will take priority.

10. Changes to This Warranty Policy

Havenoira may update this Warranty Policy from time to time to reflect changes in our products, business procedures, customer service practices, or legal requirements.

The latest version will be published on this page and will become effective when posted unless another effective date is stated.

The warranty terms applicable to an eligible purchase will generally be those available when the order was placed, unless applicable law requires otherwise.

11. Contact Information

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact Havenoira using the details below:

Store: Havenoira
Business Owner: Rita Pappalardo
Address: Via Palermo 124, 95014 Giarre (CT), Italy
Email: contact@havenoira.com
Phone: +39 3164937260

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.