FAQs

1. How long does delivery take?

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

After dispatch, the estimated delivery times are:

European Union and Switzerland: 8–10 business days.
United Kingdom: 6–10 business days.
South Africa: 8–12 business days.

These delivery periods are estimates only. Actual delivery times may vary because of customs procedures, courier delays, public holidays, severe weather, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

2. Does Havenoira offer free shipping?

Yes. Havenoira provides free standard shipping on qualifying orders over €30.

For orders below €30, the applicable shipping charge is calculated automatically and displayed during checkout before payment is completed.

3. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow a short period for the tracking information to become active in the carrier's system.

If you have not received your tracking information within 48 hours after dispatch confirmation, please contact us at contact@havenoira.com.

4. Which payment methods do you accept?

Depending on your country, device, and the payment options available during checkout, Havenoira may accept:

Visa.
Mastercard.
American Express.
PayPal.
Apple Pay.
Google Pay.
Shop Pay.
Other supported credit cards, debit cards, or digital wallets.

Payments are processed securely through trusted third-party payment providers. Havenoira does not directly store your complete payment card information.

5. Can I change or cancel my order?

We may be able to change or cancel your order if it has not yet entered processing, fulfilment, packaging, or shipment.

Please contact us as soon as possible at contact@havenoira.com and include your order number and the requested change.

Although we will make reasonable efforts to assist you, changes and cancellations cannot be guaranteed once order preparation has started.

After dispatch, an order can no longer be modified or cancelled through the shipping process. An eligible return may still be requested in accordance with our Return & Refund Policy.

6. What is your return policy?

Havenoira offers a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your Desk & Office Accessories, you may request a return within 60 days of delivery, provided that the product meets the eligibility conditions described in our Return & Refund Policy.

Returned products should generally be unused, undamaged, unaltered, free from excessive signs of use, and in their original condition, with any original labels, accessories, and packaging included where applicable.

7. How do I request a return?

You may submit a return request through your customer account, where this option is available, or by contacting the Havenoira customer support team.

Please email contact@havenoira.com and provide:

Your full name.
Your order number.
The Desk & Office Accessory or accessories you wish to return.
The reason for your return.
Photographs where the product is damaged, defective, incomplete, or incorrect.

Our support team will review your request and provide the applicable return instructions.

Please do not send products to our business address unless you have received clear return authorisation and instructions from Havenoira.

8. Do European Union customers have a right of withdrawal?

Yes. Consumers residing within the European Union may have a statutory 14-day right of withdrawal under applicable consumer protection legislation.

The withdrawal period generally begins on the day you, or a person nominated by you other than the carrier, receives the order.

This statutory right is separate from and additional to our voluntary 60-day satisfaction guarantee.

Legal exceptions may apply to certain products depending on their nature and applicable law.

9. How can I exercise my right of withdrawal?

Where available, you may submit an electronic withdrawal request through your customer account or order details page.

You may also exercise your withdrawal right by emailing contact@havenoira.com with:

Your full name.
Your order number.
The email address used for the order.
The product or products included in the withdrawal.
A clear statement confirming that you wish to withdraw from the purchase.

10. When will I receive my refund?

After your returned product has been received and inspected, Havenoira will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method in accordance with our Return & Refund Policy and applicable consumer laws.

Eligible refunds under our voluntary return policy are generally processed within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

11. What should I do if my product arrives damaged, defective, or incorrect?

If your order arrives damaged, contains a manufacturing defect, is incomplete, or includes the wrong product, please contact Havenoira as soon as reasonably possible, preferably within 7 days of delivery.

Please email contact@havenoira.com and include:

Your full name.
Your order number.
A clear description of the problem.
Photographs showing the complete product.
Close-up photographs clearly showing the affected area.
Photographs of the packaging or shipping label where relevant.

Depending on the circumstances, product availability, and applicable law, Havenoira may offer:

A replacement product.
A partial refund.
A full refund.
Store credit.
A repair where appropriate.
Another fair and suitable solution.

12. Do you offer direct exchanges?

Havenoira does not currently offer direct exchanges.

If you need a different product, colour, design, size, or variation, you may return the eligible original product for a refund and place a new order for your preferred item.

This process helps ensure that the product you want is available and can be dispatched without waiting for the original return to be completed.

13. Which products cannot be returned?

Certain products may be excluded from returns where permitted by applicable law, including:

Personalised, customised, or made-to-order products.
Products that have been used, altered, assembled incorrectly, damaged, or modified beyond what is reasonably necessary for inspection.
Products showing significant signs of use.
Products returned without required accessories or components where their absence affects the product's condition or resale value.
Products damaged because of misuse, improper assembly, excessive force, or unsuitable handling.
Final-sale products where the exclusion is clearly stated and legally permitted.

Statutory rights relating to defective, damaged, incorrect, or non-conforming products are not affected.

Please review our Return & Refund Policy for complete information about return eligibility and legal exceptions.

14. Does Havenoira provide a warranty?

Yes. Eligible Desk & Office Accessories purchased directly from Havenoira are covered by a 30-day quality assurance warranty beginning on the delivery date.

The warranty covers manufacturing-related defects such as:

Cracks, breaks, or structural manufacturing defects.
Defective drawers, hinges, handles, holders, clips, or fasteners.
Defective stands, bases, trays, organizers, or storage components.
Material defects that significantly affect the product's intended use or functionality.
Manufacturing issues affecting finishes, coatings, printed details, or decorative elements.
Products that arrive with production-related damage.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper assembly, unsuitable storage, modifications, overloading, or damage caused by external factors.

15. How do I submit a warranty claim?

To submit a warranty claim, contact contact@havenoira.com within the applicable 30-day warranty period.

Please provide your order number, the name or description of the affected Desk & Office Accessory, a detailed explanation of the issue, and clear photographs showing the complete item and the affected area.

We may also request photographs of the product label, packaging, or additional details where reasonably necessary.

Warranty claims are generally reviewed within 3–5 business days after all requested information has been received.

16. How do I choose the right Desk & Office Accessory?

We recommend reviewing the product dimensions, materials, storage capacity, features, and compatibility information shown on the relevant product page before placing your order.

For organizers, storage boxes, trays, shelves, holders, and other space-saving products, measure the available area on your desk, drawer, shelf, or workspace before purchasing.

Pay particular attention to:

Product dimensions.
Storage capacity.
Number of compartments.
Weight capacity where provided.
Material and finish.
Assembly requirements.
Intended use.
Compatibility with your existing workspace.

17. What types of Desk & Office Accessories does Havenoira sell?

Havenoira offers a selection of practical products designed for workspace organization and everyday office use.

Our collection may include:

Desk organizers.
Drawer storage trays.
File organizers.
Document holders.
Cable organizers.
Notebook holders.
Phone stands.
Desk storage boxes.
Stationery organizers.
Office supply caddies.
Desktop shelves.
Bookends.
Mail organizers.
Folder organizers.
Under-desk storage solutions.
Other workspace organization accessories.

Product availability may vary over time.

18. What materials are Havenoira products made from?

Materials vary depending on the specific product.

Our Desk & Office Accessories may be made from materials such as:

Plastic.
Wood.
Metal.
Acrylic.
Fabric.
Leather-style materials.
Stainless steel.
Glass.
Silicone.
Other material combinations.

Please review the individual product page for the exact material information applicable to the item you are considering.

19. How should I care for my Desk & Office Accessories?

Always follow any care or usage instructions provided with the specific product.

General care recommendations include:

Keep products clean and free from excessive dust.
Wipe surfaces with a soft, dry, or slightly damp cloth where appropriate.
Avoid excessive water or moisture unless the product is specifically designed to tolerate it.
Avoid harsh chemicals, abrasive cleaners, and strong solvents.
Keep products away from excessive heat and prolonged direct sunlight where appropriate.
Do not exceed the recommended weight or storage capacity.
Handle drawers, hinges, clips, stands, and other moving components carefully.
Avoid dragging products across rough surfaces.
Keep products away from sharp objects that could scratch or damage them.
Store products in a clean and dry environment when not in use.

20. Do Desk & Office Accessories require assembly?

Some Havenoira products may require simple assembly, while others may arrive ready to use.

If assembly is required, follow the instructions supplied with the product and avoid using excessive force.

Do not modify, drill, cut, glue, or otherwise alter a product unless the instructions specifically permit it.

Incorrect assembly or modifications may affect warranty coverage.

21. Can I use Havenoira products in a home office?

Yes. Many Havenoira Desk & Office Accessories are suitable for home offices, study areas, bedrooms, workspaces, and other areas where organization is needed.

Depending on the product, items can help organize stationery, documents, cables, notebooks, office supplies, desk accessories, and other everyday essentials.

Please review each product's dimensions and intended use before purchasing.

22. Where does Havenoira ship?

Havenoira currently ships to many European countries and selected international destinations, including Switzerland, the United Kingdom, and South Africa.

The available shipping destinations and delivery options will be displayed during checkout.

23. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other charges imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are determined by local authorities and remain the customer's responsibility.

Havenoira does not control these charges and cannot reliably predict their amount.

24. What happens if my order is delivered in separate parcels?

An order containing multiple products may occasionally be divided into separate shipments because of warehouse availability, package size, product location, or logistical requirements.

Separate parcels may have different tracking numbers and may arrive on different dates.

You will not be charged additional standard shipping fees solely because Havenoira divides your order into multiple shipments.

25. What should I do if my refund is delayed?

After Havenoira processes a refund, your bank, card issuer, or payment provider may need several business days to post the funds to your account.

If the expected processing period has passed and the refund is still not visible, please contact your bank or payment provider first.

If they cannot locate the refund, contact us at contact@havenoira.com and provide your order number so that we can review the transaction.

26. How can I contact Havenoira customer support?

Our customer support team can assist with orders, product information, payments, shipping, tracking, returns, refunds, damaged products, and warranty claims.

Store: Havenoira
Business Owner: Rita Pappalardo
Address: Via Palermo 124, 95014 Giarre (CT), Italy
Email: contact@havenoira.com
Phone: +39 3164937260

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.